Clear answers for food truck owners.
The pilot will continue to improve as actual FTOs test the process. These answers explain the planned service boundaries.
Is this a native iPhone or Android app?
The launch model is a progressive web app, or PWA. Customers open the mobile experience from a link or QR code and can add it to the phone’s Home Screen. Native app-store publication is not included unless separately agreed.
Will my truck keep its own name and branding?
Yes. The FTO brand is primary. Food Truck Friday App™ identifies the digital service, and Creations By AI is identified as the company powering and supporting the technology.
Where does the food-order money go?
Ordinary food-order revenue goes through the merchant account connected to the individual FTO experience. CBA does not receive the FTO’s normal food-sale proceeds.
How does the FTO know a customer ordered?
The designated order email receives an automatic notification, and the paid order appears in the FTApp Order Dashboard. The FTO must monitor both during published online-ordering hours.
Are text alerts included?
No. Automatic SMS order alerts are not included in the standard package. An FTO may arrange a separate alert system at the FTO’s own cost and responsibility.
What is the difference between Standard Pickup and Scheduled Pickup?
Standard Pickup provides online pickup ordering, a current address, and preparation/readiness instructions. Scheduled Pickup adds customer-selectable pickup windows plus order-capacity and time controls.
Who keeps the location and menu accurate?
In Owner Managed, the FTO handles routine updates. In CBA Managed, CBA performs an agreed amount of work according to the service agreement. The FTO remains responsible for giving CBA timely and accurate information.
Can customers book my truck for an event?
Customers can send a catering or event request. A request is not a confirmed booking. The FTO must confirm availability, send pricing and requirements, obtain an agreement, and collect any required deposit.
Who handles refunds and customer complaints?
The FTO controls ordinary refunds, cancellations, food quality, fulfillment, taxes, chargebacks, and customer service. CBA assists with technical issues within the agreed support scope.
Can CBA launch the project in 3-5 business days?
That is the target after complete approved materials, payment, scope, merchant information, and required access are received. Holidays, missing information, custom work, complex menus, revisions, and third-party approvals can extend the timeline.
Can this service work outside Memphis?
The pilot begins in Memphis and the Mid-South, but the digital setup is designed so qualified FTOs in other markets can submit materials and work with CBA remotely, subject to service availability and local operational requirements.
Still deciding?
Send CBA a question or start the project form without making a public commitment. We will review the information and discuss the best starting path.
Contact CBA